Privacy & Terms

Last updated April 05, 2026

PRIVACY POLICY

Last updated April 05, 2026



This Privacy Notice for Otomo Automation Solutions ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
  • Use OtomoAI. OtomoAI is a premium AI-powered automation platform for service-based SMEs. By integrating directly with Facebook Ads and WhatsApp Business, OtomoAI captures customer enquiries instantly, qualifies leads using advanced AI, and automatically syncs appointments with your Google Calendar. Built to eliminate administrative bottlenecks, it handles everything from initial contact to post-service re-engagement, allowing service teams to spend less time on admin and more time delivering customer work.
  • Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at enquiry@otomoai.com.my.


SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.


TABLE OF CONTENTS



1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
  • job titles
  • contact preferences
  • contact or authentication data
Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see WHAT ARE YOUR PRIVACY RIGHTS? below.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising.

Google Analytics

 We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at enquiry@otomoai.com.my.

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Terms of Service

Last updated: May 2026

1. Acceptance of Terms

By accessing or using the OtomoAI platform (available at otomoai.com.my and app.otomoai.com.my), you agree to be bound by these Terms of Service and our Privacy Policy above. If you do not agree, please do not use the service.

These terms constitute a binding agreement between you (or the business you represent) and OtomoAI. If you are accepting on behalf of a business, you confirm you have the authority to bind that business.

2. Service Description

OtomoAI is a Software-as-a-Service (SaaS) platform providing AI-powered workflow automation tools for Malaysian small and medium-sized enterprises (SMEs). Features include, but are not limited to:

  • AI lead capture from WhatsApp, Facebook, and email
  • Appointment scheduling and calendar management
  • CRM, automated follow-ups, and customer communications
  • Invoicing, quotations, and document automation
  • Payroll processing and HR administration
  • Business analytics and reporting dashboards

We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable prior notice.

3. Acceptable Use

You agree to use OtomoAI only for lawful business purposes. You must not:

  • Use the platform for personal (non-commercial) purposes in a manner inconsistent with a business subscription.
  • Reverse engineer, decompile, or disassemble any part of the platform or its underlying software.
  • Attempt to gain unauthorised access to any system, data, or account.
  • Use the service to transmit spam, malware, or any harmful content.
  • Resell or sub-license access to the platform without prior written consent from OtomoAI.
  • Overload or disrupt the infrastructure through automated scraping, denial-of-service attacks, or abuse of API rate limits.
  • Use the service in violation of any applicable Malaysian or international law or regulation.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at enquiry@otomoai.com.my if you suspect unauthorised access. OtomoAI is not liable for losses arising from your failure to safeguard your credentials.

5. Payment Terms

Subscription fees are charged in Malaysian Ringgit (MYR) and processed via Billplz, our authorised payment gateway. By subscribing, you authorise OtomoAI to charge the applicable fees to your chosen payment method on the billing cycle you select (monthly or annual).

  • All prices are inclusive of applicable taxes unless stated otherwise.
  • Subscriptions renew automatically unless cancelled before the renewal date.
  • You may cancel at any time; access continues until the end of the paid period.
  • Refunds are assessed on a case-by-case basis — contact us within 7 days of billing if you have a dispute.

6. Intellectual Property

All software, designs, content, and branding on the OtomoAI platform are the intellectual property of OtomoAI or its licensors. These terms do not grant you any ownership rights. You retain full ownership of the data you upload or generate through the platform.

You grant OtomoAI a limited, non-exclusive licence to process your data solely to deliver the service as described in these terms and our Privacy Policy.

7. Limitation of Liability

To the maximum extent permitted by Malaysian law, OtomoAI and its team members shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost revenue, lost data, or business interruption — arising from your use of or inability to use the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising from these terms shall not exceed the total fees you paid to OtomoAI in the three months preceding the claim.

8. Disclaimers

The service is provided on an "as is" and "as available" basis. We make no warranty that the service will be uninterrupted, error-free, or free from viruses or other harmful components. AI-generated outputs are provided for informational purposes and should be reviewed by a qualified professional before acting on them.

9. Governing Law & Dispute Resolution

These Terms of Service are governed by the laws of Malaysia. Any disputes arising from or in connection with these terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. Changes to These Terms

We may revise these terms periodically. When we make material changes, we will provide at least 14 days notice via email or an in-app banner before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the revised terms.

11. Contact

For questions about these terms, please contact us:

OtomoAI
Malaysia
Email: enquiry@otomoai.com.my